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Q: Can I view all of my jobs that have one or more documents?

A: Yes.

Q: Can I view and print invoices in addition to Bills of Lading?

A: Yes, clicking the documents icon (), more than 30 types of shipping-related documents are available to Tropical Shipping web customers. Customers with different roles will have access to specific documents. Shippers, consignees, freight forwarders, brokers and so on now can get documents tailored to their individual role in the shipping process.

Q: Why do I not see the View/Print icon ( ) for some documents in the list?

A: Customers with different roles will have access to specific documents. Shippers, consignees, freight forwarders, brokers and so on now can get documents tailored to their individual role. All web users will see the complete list of documents for the job, but only users with permissions to view/print the specific document will have the print/preview icon.

Q: Why do I see the View/Print icon ( ) for some of my jobs and not see the icon for a different job?

A: Customers with different roles will have access to specific documents. If you are the Consignee for Job #1 and the Shipper for Job #2, you will have different permissions to view the specific document type.

Q: Why do I see 4 different BOL's for my job on the List of Documents page?

A: As the consignee for a job, you may find it necessary to send a different format of the Bill of Lading to your business partners such as the Shipper.  During the creation of the initial Bill of Lading, we jointly determine the format of the Bill of Lading that you will receive.  If you instruct Tropical that you require the Freighted detail format, then you will see all four formats (non-freighted, summary, totals only, detailed) on the web site.  Defining any format other than freighed detail, then you will only see the one format of the Bill of Lading on the web site.

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