Frequently Asked Questions

Tropical.com gives our customers the ability to easily do business with us on-line. Web savvy customers and first-time users have the ability to do everything from checking rates to tracking booked cargo from our website and, in the process, questions may naturally arise.

We enjoy getting your feedback because it gives us real-world insight about Tropical.com and how it can be use to your best advantage. It's just one more part of our continued commitment to giving our customers the right tools for their on-line needs.

Our Frequently Asked Questions section, which is linked from the Publications page under News, is a constantly evolving area where customers can go to find quick and easy answers to questions including:

Complete customer service isn't just something we talk about at Tropical Shipping, it's something we incorporate into everything we do. For that reason, you will find a printable version of the On-Line Tools Customer Tutorial for the website and Customer Tutorials in addition to our Customer FAQ in the Publications area under News.

If you do not find the answer to a question you've had, please email us at webmaster@tropical.com and put FAQ in the subject line. We will email the answer directly to you and add your answered item to the Tropical.com FAQ.

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