SPOTLIGHT’S ON!
Automatic Customer Event Notifications
Since the debut of tropical.com in February 2006, Tropical Shipping has worked diligently to provide our web customers with the most advanced shipping-related tools possible and we are proud to announce our latest customer tool: Event Notifications.
A fitting companion to our comprehensive Cargo Tracking tool, the Event Notifications feature gives web customers even greater control over shipments by offering real-time notification of select events related to the movement of cargo.
Event Notification are part of the Manage My Account tool and allow web customers to receive instant information about one or more of the following notification events:
Vessel Arrival
Vessel Departure
Cargo Receipt Warehouse
Cargo Released
Cargo Loaded on Vessel
Cargo Discharged from Vessel
To make it even easier to do business with us on-line, Tropical web customers can choose to receive these custom alerts either by e-mail or SMS message to a mobile device, such as a cell phone or BlackBerry.
Tropical web customers currently enjoy a variety of customizable on-line tools, such as advanced Cargo Tracking, streamlined document printing, the ability to upload a Shipper’s Letter of Instruction directly to their tropical.com account, the option to export any on-line account information directly to an Excel spreadsheet, the multi-faceted Manage My Account feature and so much more!
"Making sure each Tropical customer has the best shipping experience possible is why tropical.com was built. New choices. Broader options. Tropical.com is a powerful tool that puts our web customers in control," said Tropical Shipping President Rick Murrell.
As always, when we make new features available through our website, we update our Customer Tutorials to make it easier for our web customers to use our On-Line Tools. The videos are another part of our continued commitment to customer service and will help make it easier and more convenient to do business with us on-line.
Customers wishing to familiarize themselves with the Event Notifications process can do so by viewing the updated Manage My Account tutorial. All Customer Tutorials can be found in the News Channel, under Publications.
Tropical Shipping welcomes your feedback. If you have questions, comments or suggestions about tropical.com, please email us at webmaster@tropical.com or call us in the continental United States at 888-707-4225 or outside the United States at 561-881-3971.
Tropical Shipping
** Charges may apply to SMS text messages as determined by your mobile service provider.
** The video tutorials will open and play with the Windows Media Player, the most widely used PC-based media player. If you do not already have the player installed, click here to download a free copy.