Effective September 14, 2026, we will transition to a new Automated Gate System designed to improve the speed, efficiency, and predictability of gate operations.
The upgraded system will modernize the current gate process through enhanced automation, enabling:
- Quicker vehicle processing at entry and exit
- More consistent turn times for trucking partners
- Improved visibility and operational efficiency
With the new Automated Gate System, customers and trucking partners can expect:
- Shorter queues and reduced wait times at the gate
- Faster cargo pickup and delivery cycles
- Smoother, more predictable port visits
Important Information:
- Refrigerated Equipment: At the time of pickup, the reefer temperature must match the temperature reflected in the booking confirmation and documentation provided to the trucking provider.
- Hazardous Cargo: If the load contains hazardous materials, this must be communicated at the time of booking. All required hazardous documentation must be approved by our Hazmat Support Team (HazmatSupport@tropical.com), and the equipment must display the correct placards for the hazardous material being transported.
- Hazardous Placard Placement: Required placards must be properly displayed on the equipment prior to pickup.
Please note: Any discrepancies with the Reefer Temperature, Hazardous Documentation, or required Placards at the time of pickup may result in delays and additional wait time while the information is reviewed and resolved.
To ensure a smooth transition, please review the attached flyers and placarding guide for additional instructions and requirements related to the new Automated Gate System, including any registration and pre-arrival procedures that may be required prior to the September 14, 2026 go live date. We appreciate your patience and cooperation as we implement these improvements.
Inquiries related to Tropical Shipping’s Port of Palm Beach gate operations, access procedures or documentation requirements should be directed to Customer Relations or your assigned Sales Representative.
Tropical Shipping values the close relationships we have built with our customers throughout our more than 60-year history. Thank you for choosing us as your carrier of choice to The Bahamas and the Caribbean. Complete contact listings, including telephone and fax numbers and email address information can be found 24/7/365 on our website on the Bookings and Customer Service page – found in the Contact area of our website www.tropical.com.