Tropical Shipping has seen a growing number of temperature related discrepancies in the shipping of refrigerated containers. In order to eliminate opportunities for cargo loss or damage, we have enhanced our current procedures.
We will require our shippers’ to ensure the temperature of the refrigerated unit is set to the correct temperature according to the product loaded, before it leaves the loading facility.
Effective October 8, 2017, when the unit is delivered full to the Port of Halifax, if there is a temperature discrepancy between the set point on the reefer and the temperature provided at time of the booking, the shipper will be contacted. An email with a temperature confirmation form will be sent, as we will require written authorization to reset the temperature from the Shipper of Record. Tropical will then notify the port accordingly and the temperature on the unit reset.
Tropical will implement a $75 service fee for any discrepancies that result in setting the temperature on a refrigerated unit.
Tropical Shipping values its close relationships we have built with our customers throughout our more than 50-year history. Thank you for choosing us as your carrier of choice to The Bahamas and the Caribbean. For further information, please contact your local Sales Representative in Canada at (866) 767-6576 or the U.S. Customer Service Team at 800-638-TROP (8767) or 561-881-3999.
Complete contact listings, including telephone and fax numbers and email address information can be found 24/7/365 on our website on the Bookings and Customer Service page – found in the Contact area of our website.